Terms of Service

Effective: May 17, 2026

These Terms of Service ("Terms") govern your use of the website at https://licensepulse.app and the application at https://app.licensepulse.app (together, the "Service") provided by LicensePulse ("LicensePulse", "we", "us"). By creating an account or using the Service, you agree to these Terms.

If you're agreeing to these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you personally and that organization.

1. The Service

LicensePulse is a software-as-a-service platform for software-license analytics: ingesting usage data from your software vendors, computing utilization, identifying waste, forecasting demand, and supporting renewal decisions. We may add, change, or remove features over time. Material changes that materially reduce a paid feature give you a refund right under Section 10.

2. Your account

• You must provide accurate registration information and keep it current.
• You're responsible for activity under your account, including by people you invite.
• You must keep your password and API keys secret. Notify security@licensepulse.app immediately if you suspect unauthorized access.
• You must be at least 18.

3. Subscriptions and billing

• The Service is offered under subscription plans described at https://licensepulse.app/pricing.
• Fees are charged in advance, monthly or annually, by Stripe.
• All fees are non-refundable except as required by law or expressly provided in these Terms.
• We may change pricing on 30 days' advance notice; price changes never apply to a prepaid term already in progress.
• Late payments accrue interest at 1.5%/month or the maximum allowed by law, whichever is lower.
• Taxes are your responsibility unless we are legally required to collect.

4. Free trials

If you sign up for a free trial, you may use the Service free until the trial ends. We will notify you before charging anything. You can cancel before the trial ends to avoid charges.

5. Your data; your responsibilities

• Customer Data means everything you upload, enter, or send via the Service.
• You retain all rights in Customer Data. You grant us a non-exclusive, worldwide license to host, process, and display Customer Data solely to operate the Service for you.
• You represent that you have the right to give us Customer Data and that doing so does not violate law or third-party rights.
• You are responsible for the lawfulness of Customer Data, including with respect to your end users.
• If your Customer Data includes personal data subject to GDPR or comparable laws, our Data Processing Agreement (DPA) at https://licensepulse.app/dpa applies.

6. Acceptable use

You agree not to:

• Reverse-engineer, decompile, or otherwise attempt to extract source code (except where law expressly allows).
• Resell, sublicense, or otherwise commercialize the Service to third parties without our written consent.
• Use the Service to violate any law, infringe IP, send malware, or harm minors.
• Probe or scan the Service or its infrastructure other than under our published security testing program.
• Bypass authentication, rate limits, or quotas.
• Upload Protected Health Information, payment card data, or government-classified data — the Service is not certified for these.

Violation may result in suspension or termination. See acceptable-use-policy.md for the full policy at https://licensepulse.app/aup.

7. Confidentiality

Each party may receive non-public business information from the other ("Confidential Information"). The receiving party will protect it with the same care it uses for its own (no less than reasonable care), use it only to perform under these Terms, and not disclose it to third parties (except sub-processors and advisors bound by similar duties). Customer Data is your Confidential Information.

8. Intellectual property

We own the Service — the application, the marketing site, our trademarks, and any analytics or aggregated data we derive (in a way that does not identify you or your customers). We may use de-identified usage statistics to improve the Service.

9. Warranties and disclaimers

We provide the Service with commercially reasonable care and skill. We will use reasonable efforts to maintain at least 99.5% monthly uptime for the production application, excluding scheduled maintenance announced at least 24 hours in advance and force-majeure events.

EXCEPT FOR THE PRECEDING WARRANTY, THE SERVICE IS PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Termination

• By you: cancel any time from the in-app billing page. Cancellation takes effect at the end of the current billing period.
• By us: we may terminate for material breach uncured after 30 days' notice, or immediately for non-payment, AUP violation, or insolvency.
• Refund on material reduction: if we materially reduce a paid feature in a way that affects you, we will refund the unused portion of the prepaid term on request.
• On termination: you can export your data for 30 days after termination. After that, we delete Customer Data within 30 days, except where retention is required by law (see Privacy Policy Section 6).

11. Indemnification

• By us (IP): we will defend you against claims that the Service, used as permitted, infringes a third party's US patent, copyright, or trademark, and pay damages finally awarded — provided you give us prompt written notice, exclusive control of the defense, and reasonable cooperation. If a claim arises, we may modify the Service, obtain a license, or terminate the affected feature with a pro-rata refund.
• By you: you will defend and indemnify us against claims arising from your Customer Data, your violation of Section 6, or your violation of law.

12. Limitation of liability

EXCEPT FOR (A) BREACH OF SECTION 7 (CONFIDENTIALITY), (B) AMOUNTS OWED UNDER SECTION 11, OR (C) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT:

• NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY.
• EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID OR OWED IN THE 12 MONTHS PRECEDING THE CLAIM.

These limits are essential to the deal between us; without them, fees would be materially higher.

13. Governing law & disputes

• These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules.
• Disputes will be resolved exclusively in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction there.
• The UN Convention on Contracts for the International Sale of Goods does not apply.
• Either party may seek injunctive relief in any court of competent jurisdiction for IP or confidentiality violations.

14. Miscellaneous

• Entire agreement: these Terms + the DPA + any order form between us are the entire agreement.
• Order of precedence: order form > DPA > these Terms > documentation.
• Assignment: neither party may assign without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets, on notice.
• Notices: to us at legal@licensepulse.app; to you at the email associated with your account. Effective on send.
• Force majeure: neither party is liable for delays caused by events beyond reasonable control (war, natural disaster, internet outage, etc.).
• No waiver / severability: failure to enforce isn't waiver. If a clause is unenforceable, the rest remains in effect.

15. Changes to these Terms

We may update these Terms. Material changes will be announced by email at least 30 days before they take effect. Your continued use after the effective date is acceptance.

16. Contact

LicensePulse legal@licensepulse.app